Follow the steps below to install the TestNav app and the required configuration profile.
If any step in this article does not work, please see the troubleshooting section at the bottom of this page.
Step 1: Open the Self-Service App
- Open the Self-Service app icon by going to Finder>Applications and double-clicking the Self-Service icon.
Complete the following steps in the exact order that they appear. Failure to do so will result in the TestNav app not working.
Step 2: Install TestNav and the Configuration Profile
- In the Self-Service app, click Catalog on the left side.
- Locate the TestNav installer (labeled First in the image below) and double-click it to install TestNav.
Wait for the installer to finish before continuing. The gray button below the TestNav icon will say "done" or something similar, indicating successful installation.
- Click Catalog on the left side.
- Locate the TestNav Profile (labeled Second in the image above) and double-click it to install TestNav Profile.
- Restart your computer. When it restarts, you may log back in and continue working.
Troubleshooting
Problem: I cannot find the self-service app icon (in Step 1).
Resolution: If the TestNav app is still not there, please send a Help Desk ticket by emailing support@clearlakeschools.org and include as much detail as possible about your trouble. We will email you back within a few minutes. Please watch your email so you can see our message as soon as possible.
Problem: The TestNav app or the TestNav Profile fails to install (in Step 2).
Resolution: Restart the MacBook using these steps. When the MacBook restarts, repeat the instructions in this document.
Problem: None of the above troubleshooting steps works.
Resolution: If restarting the MacBook and repeating these steps does not resolve the issue, please submit a Help Desk ticket by emailing support@clearlakeschools.org and include as much detail as possible about the issue. We will email you back within a few minutes. Please check your email to see our message immediately.